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the fact is described as the statement that can be verified or proved to be true. Opinion is an expression of judgment or belief about something. Fact relies on observation or research while opinion is based on assumption. The fact is an objective reality whereas opinion is a subjective statement.
This document contains my lecture notes to Unit 1 of the Digital Skills for College and Career course.
notes for psych 102 fundamentals of psychology
SSA Academy 421 Exam Questions with 
Correct Answers 
Postal Service employees operate under the mandate to protect and preserve the mail 
placed in its: -Answer- Custody 
A violation of the security and sanctity of the mail is: -Answer- Failing to deliver the mail 
The first opportunity of a Sales and Services Associate (SSA) to start the customer 
experience on a positive note is to: -Answer- Deliver a first impression 
The type of communication that can enhance or contradict messages is: -Ans...
USPS Exam 421 Window Clerk 
Practice Test With Answers Graded 
A+ 
USPS Mission ANSWERProvide, trusted, affordable, universal 
24-Hour Clock ANSWERImprove effectiveness through standardization & 
innovation. End-to-end process to ensure mail is Collected, distributed, and 
delivered. USPS runs on this. 
Delivery Methods ANSWERPlanes, trucks, cars, boats, bicycles, snow mobiles, 
mules. 
APC ANSWERAutomated Postal Centers 
Automated Postal Centers ANSWERSelf-serve kiosks, commercial retail 
outle...
USPS Exam 421 Window Clerk Practice 2022/2023 
 
USPS Mission Correct Ans - Provide, trusted, affordable, universal 
 
24-Hour Clock Correct Ans - Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this. 
 
Delivery Methods Correct Ans - Planes, trucks, cars, boats, bicycles, snow mobiles, mules. 
 
APC Correct Ans - Automated Postal Centers 
 
Automated Postal Center...
What is GIST -Answer- Greet. Inquire, Suggest, Thank 
What is the postal service mission? -Answer- Provide trusted, affordable universal 
service 
Why does the Postal service go by the 24 hr clock? -Answer- To keep process on task 
to ensure collection and delivery is on time 
What is the minimum size of a letter -Answer- 3 1/2 x 5 
What do you get with Priority Mail Express? -Answer- $100 insurance, 1-2 day delivery 
Guarantee, Tracking 
What do you get with USPS Tracking? -Answer- Day and time...
USPS Postal Exam 421 SSA ACADEMY 
What is the IMM {{Ans- International Mail Manual 
How often is the Postal bulletin printed {{Ans-Bi-weekly 
What is undeclared HAZMAT {{Ans- potentially hazardous material that has NOT be deemed as such by 
the customer. 
Can an SSA assist in sealing a REGISTERED parcel? {{Ans-NO! An SSA can not assist with the sealing of 
ANY item or parcel. 
What are the 5 sections of the 1412? {{Ans- Unit info/name 
Stamp accountability 
Receipts 
Disbursements 
Sig block 
Wh...