Ifsm 201 week 3 Study guides, Class notes & Summaries

Question 1 (0.25 points)   Saved Chat messages are an example of: Question 1 options: Information shared by individuals Information shared by organizations Information shared by firmware/software. Question 2 (0.25 points)   Saved Which of the following was one reason why electronic (computer-based) information sharing was challenging in the not too distant past? Question 2 options: Individuals and/or members of organizations did not speak the same language. Hardware and so...

IFSM 201 WEEK 4 QUIZ UNIVERSITY OF MARYLAND Which of the following would NOT be considered a primary application supported by CRM. Question 1 options: Acquisition of new customers. Retention of current customers. Management of customers' accounts. Question 2 (0.25 points) Saved In terms of customer service issues, which of the following is the least likely reason for using a robust CRM? Question 2 options: A) A CRM can provide a more rapid response to queries and concerns by forw...

IFSM 201 Week 3 Quiz.(Complete Questions and Answers) Graded A

IFSM 201 Week 3 Quiz.(Complete Questions and Answers) Graded A

IFSM 201 Week 3 Quiz.(Complete Questions and Answers) Graded A

University of Maryland IFSM 201 Week 3 Quiz Note: It is recommended that you save your response as you complete each question. ________________________________________ Question 1 (0.25 points) Which of the following would not be counted in a list of goals for having and using a knowledge management system (KMS): Question 1 options: Facilitating better, more informed decisions Stimulating cultural change and innovation Utilizing information technology to manage data and infor...

University of Maryland IFSM 201 Week 4 Quiz Quiz Question 1 (0.25 points) Which of the following would NOT be considered a primary application supported by CRM. Question 1 options: Acquisition of new customers. Retention of current customers. Management of customers' accounts. Management of customer-to-customer relationships. Question 2 (0.25 points) In this diagram of traditional CRM, what seems to be missing? Alternate text: Green circle in middle with no label; 3 other circles pointing to th...

University of Maryland IFSM 201 Week 5 Quiz Question 1 (0.25 points) Saved (True/False). If the definition of an IS is the medium for recording and storing data, and disseminating information, this would be an IS from a structural perspective. Question 1 options: True False Question 2 (0.25 points) Saved What are the two distinct categories into which all the components of an IS fall? Question 2 options: Hardware and software. Medium for storing data and the users...

University of Maryland IFSM 201 Week 4 Quiz Quiz Question 1 (0.25 points) Which of the following would NOT be considered a primary application supported by CRM. Question 1 options: Acquisition of new customers. Retention of current customers. Management of customers' accounts. Management of customer-to-customer relationships. Question 2 (0.25 points) In this diagram of traditional CRM, what seems to be missing? Alternate text: Green circle in middle with no lab...