HSA 520 MIDTERM EXAM PART 2
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HSA 520 MIDTERM EXAM PART 2 1
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1. Customer relationship management (CRM) software must be designed with the following in mind.
 
	An in-depth recognition of its customers' specific needs.
 
	Strategic communication is for different types of software.
 
	Enhancement of existing programs and services.
 
	Creative services that would progress and fulfill the organizational long-term goals.

2. The goal for ERP is:
 
	to achieve single data-entry points throughout the organization.
 
	to maintain non-standardized, unique proce...
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HSA 520 MIDTERM EXAM PART 2•HSA 520 MIDTERM EXAM PART 2
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1. Customer relationship management (CRM) software must be designed with the following in mind.
 
	An in-depth recognition of its customers' specific needs.
 
	Strategic communication is for different types of software.
 
	Enhancement of existing programs and services.
 
	Creative services that would progress and fulfill the organizational long-term goals.

2. The goal for ERP is:
 
	to achieve single data-entry points throughout the organization.
 
	to maintain non-standardized, unique proce...