CONFLICT RESOLUTION (BUSI341)

UNIT 4 — PRACTICE MILESTONE 4 Download Practice Milestone PDF Score You failed this Practice Milestone. When you take the actual Milestone, you must score 50% or higher to pass. 6 questions were answered correctly. 16 questions were answered incorrectly. 1 Which of the following is NOT an expression of a cultural worldview? Standards of politeness Proverbs and traditional sayings Arts including music and literature Uniform behavior of members CONCEPT Cultural Worldview 2 Which ...

UNIT 3 — PRACTICE MILESTONE 3 Download Practice Milestone PDF Score You failed this Practice Milestone. When you take the actual Milestone, you must score 50% or higher to pass. 7 questions were answered correctly. 14 questions were answered incorrectly. 1 Which of the following is NOT a possible objective of active listening? Summarizing a long statement Reflecting a speaker’s emotions Noting key points in a statement Revealing what you want to the speaker CONCEPT Active Liste...

MILESTONE Score You passed this Milestone 20 questions were answered correctly. 5 questions were answered incorrectly. 1 Which of the following is the best time to engage in the courageous/difficult conversation process? During a provocative event, so the parties can evaluate their actions in the moment Long enough after a provocative event that both parties are calm and not experiencing a fight/flight reaction Once both parties have indicated an openness to changing their positions if...

UNIT 2 — MILESTONE 2 Score You passed this Milestone 20 questions were answered correctly. 2 questions were answered incorrectly. 1 Which of the following describes the role of code in the communication process? To confirm that a message was received To provide more detailed context for a message To provide a consistent set of symbols containing information To represent a particular concept in a message CONCEPT Encoding Information 2 Trisha and Bill were in a mediation when Trish...

UNIT 5 — MILESTONE 5 Score You passed this Milestone 21 questions were answered correctly. 1 question was answered incorrectly. 1 When an individual uses attribution bias for out-group individuals, he or she may define those individuals' successes as any of the following, EXCEPT: They worked hard. They had good luck. They were cheating. They had assistance. CONCEPT Attribution Bias 2 Which of the following terms is used to describe actions that are totally dependent on a social...

UNIT 4 — MILESTONE 4 Score You passed this Milestone 17 questions were answered correctly. 5 questions were answered incorrectly. 1 What are rules or norms developed around in an organizational culture? Factors that directly or indirectly impact the specific goal or purpose of the organization What the boss or CEO thinks is right The goals or purposes of competing organizations The results of a general vote by all employees CONCEPT Cultural Model Applied to Smaller Groups 2 Which...