ITIL Foundation 4 Study guides, Class notes & Summaries
Looking for the best study guides, study notes and summaries about ITIL Foundation 4? On this page you'll find 4 study documents about ITIL Foundation 4.
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ITIL FOUNDATION 4 - PRACTICE EXAM 2024
- Exam (elaborations) • 4 pages • 2024
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ITIL FOUNDATION 4 - PRACTICE EXAM 2024 What is the effect of increased automation on the 'service desk' practice? - correct answer Greater ability to focus on customer experience when personal contact is needed Which term describes the functionality offered by a service? - correct answer Utility Which is the purpose of the 'monitoring and event management' practice? - correct answer To systematically observe services and service components, and record and report selected changes o...
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ITIL PACKAGED EXAMS WITH ALL QUESTIONS AND ANSWERS
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ITIL / ITIL V4 PACKAGED EXAMS WITH ALL QUESTIONS AND ANSWERS.. .
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ITIL Foundation 4 - Practice Exam
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ITIL Foundation 4 - Practice Exam ...
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ITIL Foundation 4 | Questions and Answers with complete solution
- Exam (elaborations) • 4 pages • 2023
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What is the effect of increased automation on the 'service desk' practice? - Greater ability to focus on customer experience when personal contact is needed Which term describes the functionality offered by a service? - Utility Which is the purpose of the 'monitoring and event management' practice? - To systematically observe services and service components, and record and report selected changes of state What should all 'continual improvement' decisions be based on? - Accurate and ca...
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