Bus 209 Study guides, Class notes & Summaries
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BUS 209 Final Exam_Customer Service_2024 ( A+ GRADED 100% VERIFIED)
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Final Exam_Customer Service_ BUS 209 
Question 1 
In an era of online comparison shopping, which of the following may be the ultimate and 
enduring differentiator? 
 the customer experience 
Question 2 
_____ interferes with the receiver getting the message from the sender. 
 Noise 
Question 3 
True or false: Cost-cutting is a way for many companies to grow and remain stable. 
 True 
Question 4 
To provide effective customer service, it is up to a CSW to understand the customer’s 
nee...
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BUS 209 Final Exam_Customer Service 2024 ( A+ GRADED 100% VERIFIED)
- Exam (elaborations) • 9 pages • 2024
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- $9.49
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Final Exam_Customer Service_ BUS 209 
Question 1 
In an era of online comparison shopping, which of the following may be the ultimate and 
enduring differentiator? 
 the customer experience 
Question 2 
_____ interferes with the receiver getting the message from the sender. 
 Noise 
Question 3 
True or false: Cost-cutting is a way for many companies to grow and remain stable. 
 True 
Question 4 
To provide effective customer service, it is up to a CSW to understand the customer’s 
nee...
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BUS 209 Time Management and Healthy Work Habits_Unit 6_Lesson 11
- Exam (elaborations) • 3 pages • 2024
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Time Management and Healthy Work Habits_Unit 6_Lesson 11 
Question 1 
How can people protect themselves from the stresses associated with being at work all 
day? 
 Visualize leaving all cares at work. 
Question 2 
Time management is classified as a hard skill. 
 False 
Question 3 
At which time should employees schedule important tasks where interruptions need to 
be at a minimum? 
 first thing in the morning 
Question 4 
When team members promote positive attitudes, the entire team ten...
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BUS 209 Module Quiz Unit 1 Customer Service in Organizations.
- Exam (elaborations) • 3 pages • 2024
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Customer Service in Organizations_Module Quiz_Unit 1 
Score for this attempt: 20 out of 20 
Question 1 
Effective communication, good interpersonal abilities, and________________ are basic qualifications to 
become a customer service worker. 
 fundamental computer and telephone skills 
 Question 2 
A customer service worker ma
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BUS 209 Module Quiz Unit 1 Customer Service in Organizations.
- Exam (elaborations) • 3 pages • 2024
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Customer Service in Organizations_Module Quiz_Unit 1 
Score for this attempt: 20 out of 20 
Question 1 
Effective communication, good interpersonal abilities, and________________ are basic qualifications to 
become a customer service worker. 
 fundamental computer and telephone skills 
 Question 2 
A customer service worker may work from a manual that provides solutions to problems. 
 True 
Question 3 
There are more than 2 m
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BUS 209 Building Customer Relationships_ Module Quiz_Unit 1_Lesson 2
- Exam (elaborations) • 2 pages • 2024
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Building Customer Relationships_ Module Quiz_Unit 1_Lesson 2 
Score for this attempt: 20 out of 20 
Question 1 
Success as a customer service worker depends on the ability to connect with customers on a personal 
level. 
 True 
Question 2 
The largest majority of customers who leave a company for good say the primary reason was. 
 bad s
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BUS 209 Understanding the Customer_Module Quiz_Unit 2_Lesson3.
- Exam (elaborations) • 2 pages • 2024
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Understanding the Customer_Module Quiz_ Unit 2_ Lesson 3 
Question 1 
Marketing is in the need-fulfilling business. 
 False 
Question 2 
A customer service worker who helps a customer to better understand their purchased 
product or service is fulfilling a customer need. 
 True 
Question 3 
A basic deficien
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BUS 209 Dealing with Diverse Customers_Module Quiz_Unit 4_Lesson7.
- Exam (elaborations) • 2 pages • 2024
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Dealing with Diverse Customers_Module Quiz_Unit 4_Lesson7 
Question 1 
_____refers to how openly a society or culture accepts or does not accept differences 
between people, as in hierarchies in the workplace or in politics. 
 Power distance 
Question 2 
People in the United States and Canada tend to give relatively less emphasis to 
nonverbal communication, such as eye contact and posture. 
 True 
Question 3 
A system of shared values, beliefs, and rituals that are learned and passed on t...
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BUS 209 Time Management and Healthy Work Habits_Unit 6_Lesson 11.
- Exam (elaborations) • 3 pages • 2024
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Time Management and Healthy Work Habits_Unit 6_Lesson 11 
Question 1 
How can people protect themselves from the stresses associated with being at work all 
day? 
 Visualize leaving all cares at work. 
Question 2 
Time management is classified as a hard skill. 
 False 
Question 3 
At which time should employees schedule important tasks where interruptions need to 
be at a minimum? 
 first thing in the morning 
Question 4 
When team members promote positive attitudes, the entire team ten...
-
BUS 209 Time Management and Healthy Work Habits_Unit 6_Lesson 11
- Exam (elaborations) • 2 pages • 2024
-
- $8.49
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Teamwork in Customer Service 
Module Quiz_Unit 5_Lesson 10 
Question 1 
_____is a critical characteristic of a productive team. 
 A clear purpose 
Question 2 
Which should be most strongly consid
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