Hospitality industries Study guides, Class notes & Summaries

mgmt principles of managements Canadian - test banks, Chapter 2 Organizational Environments and Cultures MULTICHOICE 1. What are the two types of external organizational environments? (A) general and specific (B) public and private (C) global and national (D) organizational and interpersonal Answer : (A) 2. Which of the following environments affects all organizations? (A) the global environment (B) the national environment (C) the general environment (D) the formal environment Answer :...

INSTRUCTOR’S MANUAL Michael Halinski Ryerson University Essentials of Organizational Behaviour Third Canadian Edition Stephen P. Robbins San Diego State University Timothy A. Judge University of Notre Dame Katherine E. Breward University of Winnipeg ISBN 978-0-13-731781-3 Copyright © 2023 Pearson Canada Inc., Toronto, Ontario. All rights reserved. This work is protected by Canadian copyright laws and is provided solely for the use of instructors in teaching their courses and a...

Hospitality correct answers Fastest growing industry worldwide fast paced, exciting, every day is different Product is INTANGIBLE (cant hold it) Service Experience correct answers When a guest meets and interacts with an employee "moment of truth" cannot be taken back or done over again Service industry correct answers include hospitality enterprises Example: employee/guest interactions- like a hotel front desk or in a restaurant different from manufacturing indus...

Within the lodging and food services industries are a variety of related fields that include: - Answerlodging, F&B (and tourism) -global, diverse -Hotels, restaurants, clubs, resorts, casinos, cruise ships, theme parks -The recreation and leisure market -The convention center market -The schools and colleges market -The business dining market -The health care market -The corrections market The number of opportunities offered by the hospitality industry is _________, as are the opportuni...

True correct answers Globally: Hospitality is one of the fastest growing industries in the world. True correct answers Dynamic: Hospitality is fast paced, exciting and every day is different. Service Industry correct answers Hospitality enterprises are part of the ________. intangible correct answers The hospitality product is _____. i.e. employee/guest interaction True correct answers Hospitality differs from traditional manufacturing industries that produce goods. The manufacturin...

Methods identified as being used to remove stolen data from the environments: - Use of stolen credentials to access the POS environment - Outdated patches or poor system patching processes - The use of default or static vendor credentials / brute force - POS skimming malware being installed on POS controllers - POI physical skimming devices 95% of breaches feature The use of stolen credentials leveraging vendor remote access to hack into customers POS environments. Skimming Copying pay...

ADA - correct answerAmerican with Disabilities Act; U.S. Federal legislation enacted in the early 1990s mandating that owners and operators of public facilities provide certain accommodations for individuals with disabilities as specified within the legislation CapEx - correct answerCapital Expenditure; Major expenditure category in the hospitality industry covering replacement of worn-out furniture, finishes, and soft goods; and wear and tear, obsolescence, regulatory requirements such as AD...

True/False- The hospitality product is intangible correct answers True Overall, hospitality encompasses those service organizations that offer correct answers Food, Drink, Lodging, and Entertainment What is the single most important element for success in the hospitality industry? correct answers Taking good care of the guest What are the two largest sectors? correct answers Lodging and Food Service Within the lodging industry, what is the only common bond between the different types...

Hospitality industry correct answers in intangible, taking care of the guest is most important, lodging and food service segments. -mangaging "moments of truth" occuring throughout the business operation History of hospitality correct answers began in the early days of civilization, the silk road, the roman world. in 1800s developed in Europe & america. -most famous hotel: Savoy in london Kemmons Williams correct answers made inexpensive hotels off the highway Millenials correct ans...

In this approach, organizations recognize that consumers have many options, try to communicate information to consumers about how their product solves the consumers' needs, stress quality, and emphasize consumer satisfaction. - Marketing Orientation Which of the following is the best response to the statement "tourism is an industry" - Strong disagreement since industries are defined by their inputs and its production functions while tourism is defined by who its customers are This part...

ProStart Chapter 1 Questions and Answers with Certified Solutions what are the two segments of the food service industry? Commercial and Non Commercial commercial restaurants catering and banquets retail stadiums airlines and cruiseships. non commercial schools military bases healthcare facilities business and industries clubs and member-based facilities a combination of all the services that people need and will pay for when they are away from home travel and tourism ...

HOSP 1010- Gaillard, Exam 1 Questions and Answers 100% Pass What is the symbol for hospitality? - Answer- a pineapple; symbol of welcome and friendship, What is the service distinction made up of? - Answer- intangibility, inseparability, perishability, and variability Intangilbility - Answer- can't be seen, tasted, felt, heard, or smelled before purchase Inseparability of Production and Consumption - Answer- Production of a service cannot be separated from its consumption by customers- ...