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CIC - Agency Management
CIC - Agency Management Budget Considerations for growing an agency and doing a needs assessment - ANSWER -the specific talents and skills employees require -an awareness of gaps, deficiencies, and surpluses within and across departments -a determination of how many employees the agency can afford to hire -the best time for employees to join the agency An agency uses its value statement to accomplish several goals - ANSWER 1. Communicate the agency's core principles to shape its dire...
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CIC - Agency Management Budget Considerations for growing an agency and doing a needs assessment - ANSWER -the specific talents and skills employees require -an awareness of gaps, deficiencies, and surpluses within and across departments -a determination of how many employees the agency can afford to hire -the best time for employees to join the agency An agency uses its value statement to accomplish several goals - ANSWER 1. Communicate the agency's core principles to shape its dire...
CIC Agency Management
CIC Agency Management Sales oriented - ANSWER Greater emphasis on sales and competition between employees Service oriented - ANSWER Greater emphasis on satisfying customer Large agencies - ANSWER More employees you have the less crucial each employee More flexibility with vacation and holidays Greater chance required to follow certain federal and state regulations Small agencies - ANSWER Employees play more critical roll Less flexible with time off and vacations Not subject to cert...
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CIC Agency Management Sales oriented - ANSWER Greater emphasis on sales and competition between employees Service oriented - ANSWER Greater emphasis on satisfying customer Large agencies - ANSWER More employees you have the less crucial each employee More flexibility with vacation and holidays Greater chance required to follow certain federal and state regulations Small agencies - ANSWER Employees play more critical roll Less flexible with time off and vacations Not subject to cert...
CIC Agency Management - All Lessoons
CIC Agency Management - All Lessoons Explain the Organizational Structures available to Agencies - ANSWER Sales vs. Service Oriented Large Agencies vs. Small Agencies Publicly Traded vs. Privately Held Explain the Federal and State Regulations on Agencies - ANSWER Licensing Regulations by State Regulators protect the consumer by making a viable insurance marketplace and monitoring interstate commerce Five Stages of Agency Growth - ANSWER 1 - Existence - Owner does everything, m...
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CIC Agency Management - All Lessoons Explain the Organizational Structures available to Agencies - ANSWER Sales vs. Service Oriented Large Agencies vs. Small Agencies Publicly Traded vs. Privately Held Explain the Federal and State Regulations on Agencies - ANSWER Licensing Regulations by State Regulators protect the consumer by making a viable insurance marketplace and monitoring interstate commerce Five Stages of Agency Growth - ANSWER 1 - Existence - Owner does everything, m...
CIC Agency Management Technology Utilization
CIC Agency Management Technology Utilization Benefits of Technology - ANSWER i. Increased productivity ii. Customer experience iii. Consistency iv. Employee satisfaction v. Flexibility Way to reach level 5 Optimized Utilization there are 4 steps - ANSWER i. Build the base ii. Establish the agency way iii. Measure for success iv. Move to the next level Technology review is available some options are: - ANSWER i. Peer-to-peer recommendations ii. Current venders iii. Internet se...
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CIC Agency Management Technology Utilization Benefits of Technology - ANSWER i. Increased productivity ii. Customer experience iii. Consistency iv. Employee satisfaction v. Flexibility Way to reach level 5 Optimized Utilization there are 4 steps - ANSWER i. Build the base ii. Establish the agency way iii. Measure for success iv. Move to the next level Technology review is available some options are: - ANSWER i. Peer-to-peer recommendations ii. Current venders iii. Internet se...
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