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COB 204 Final EXAM QUESTIONS AND CORRECT DETAILED ANSWERS|AGRADE

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COB 204 Final EXAM QUESTIONS AND CORRECT DETAILED ANSWERS|AGRADE Which of the following best describes CRM? - ANSWER- a way of thinking and acting Which of the following is an important enabler of CRM? - ANSWER- recognizing that there are many customer touch points Which of the following is NOT a customer touch point? - ANSWER- none of the above - all are touch points Which of the following is a customer touch point? - ANSWER- telephone contact e-mail Web sites customer visits to ...

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  • by brilliantstudies • 
  • uploaded  15-01-2024
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