Fitzsimmons Study guides, Class notes & Summaries

Summary HSOM: lecture 1-6, Q&A, all obligatory literature

Samenvatting, incl literatuur, colleges en werkgroepen

This summary contains all the literature from the course Health Service Operations Management for the master Health Care Management. For each lecture, it's articles have been summarized in a brief, but coherent fashion for understanding.

This is a short, but complete English summary of the article.

These are notes to the first class of Service Operations. In this class, we are looking at: - Customer Expectations - The Rental Concept - Categories of the rental concept - Categories of service - Forces that are transforming the service sector - Perspectives of Service - Duties of a Service Operations Manager / All the best!

Complete summary of lectures and literature - Health Service Operation Management Including Vissers and Beech & Fitzsimmons books.

Chapter 2 Textbook Notes

Service Management Textbook notes

Summary of the course Quality of Service Support (QSS) taught in the fourth block of the second year.

Service Operations course resume